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Individuality Swimming & Fitness

4.9

Based on 271 reviews

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Foxtrot Kilo Victor

20:27 09 Apr 26

We did the Easter intensive course and the progress has been amazing. I would definitely do it again.

Elysia Dayman

08:33 01 Apr 26

I had my first swimming lesson with Individuality last night at the age of 26, and it was a fantastic experience. I can already swim, but I’ve signed up for my first triathlon and wanted to improve my front crawl technique.

My instructor, Zoe, was wonderful—really encouraging, supportive, and full of helpful advice. She quickly identified areas I could improve and explained everything clearly, which made a big difference.

The lesson took place at Hamworthy Park Junior School, and the facilities were lovely and very clean, which made the whole experience even better.

I’ll definitely be booking another session in a few weeks and practising what I’ve learned in the meantime. I’d highly recommend Individuality Swimming to anyone, no matter your age or ability, you’re never too old to improve and enjoy learning something new!

Nezhlya Syuleyman

10:51 31 Mar 26

Thank you, Andrew for all your support and patience while learning to swim! I’m glad I start swimming and I am lucky with the best instructor - Andrew!
You explain techniques really clearly, which makes it easy to follow.
Your patience with beginners is great—it creates a comfortable learning environment.
I like how you give individual attention and correct mistakes gently and your sense of humour is great!
It’s been a pleasure!
Nezi

Madeleine Williamson

20:09 28 Mar 26

Really rate Jodie’s teaching at individuality swimming. Excellent techniques taught lots of encouragement really motivates kids to try their best.

Chelle

19:10 28 Mar 26

Jodie is a great swimming instructor for both of our children. She is calm and patient and they always enjoy their lessons with her and have made great progress.

Kerri Snape

16:19 28 Mar 26

Excellent! Both my children have lessons with Jodie and Matt and they are fantastic with both children who have come along so far with their swimming in the past 12 months as a result! Every week sees an improvement!

izzymac1000 1

16:05 28 Mar 26

Jodie was really supportive and had a great connection with my niece! Great coordination with her fellow instructor - my niece had a lot of fun and is keen to come again

Felicity Johnson

16:04 28 Mar 26

Jodie has been a fantastic effective swimming instructor to my grandson and we’re really happy with the progress he is making with her. Jodie strives to make the lessons interesting and different with some games at the end after hard work has been put in.

Emma Wells

09:59 27 Mar 26

Jodie has been great with my little one. She is friendly and approachable and makes it fun for the children in the lesson.

Tiffany Bateman

09:59 27 Mar 26

Jodie has been absolutely brilliant with my girls. She is kind, friendly and takes the time to help them feel at ease.

Claire Reah

18:26 26 Mar 26

My daughter has had lessons with Jodie for just over a year now. It's her favourite club each week and she can't wait to get in the pool! Jodie is a great instructor, not only just because she's taught her to swim. She makes lessons fun, always makes her laugh & has made her confidence grow! We are very grateful to have found an instructor who doesn't just boss the kids around from the side but takes the time to get to know them all and clearly enjoys her role!

sian barnes

17:48 25 Mar 26

Really impressed with the quality of teaching given at Individuality!! My son has improved leaps and bounds! Jodie is a wonderful teacher and is so good with the children!!

Doris Matos

18:12 24 Mar 26

Absolutely amazing! They have always tried to accommodate siblings swimming on the same day, Beccy has been particularly helpful with that. Both swim instructors, Jodie and Tasmin, are superb. Highly recommended!

chloie hayter

09:30 24 Mar 26

My little one has a swimming lesson with Andrew every Tuesday morning, he absolutely loves it and loves Andrew as well, we have seen a massive improvement in his swimming since having Andrew as his swimming instructor

Susan Way

21:22 23 Mar 26

Jody is an enthusiastic swimming teacher and I always feel I have had a good work out following her session. Jody shows an interest in us by asking what sort of week we have had and how we are feeling before the swim.

Anna

13:50 23 Mar 26

I have been taking my 21 month old for over a year to Andrew’s class in Ferndown and I cannot recommend this class enough! We recently went on holiday and I couldn’t get her out of the water, including the toddler slides (going down by herself!!). This class has not only taught her social interaction, basic skills to swim but most importantly, she has no fear of water which is so important.
Andrew is always so friendly and welcoming, has an AMAZING singing voice and just generally brilliant.

Claire Shutler

21:36 22 Mar 26

My daughter’s confidence in the water and swimming ability has hugely improved since she has joined Andrew’s swimming lessons. Andrew has been so encouraging and patient with her, and his lessons are always fun!

Danielle Clarke

21:23 22 Mar 26

Jodie and Tim are wonderful instructors

Sabrina B

10:02 22 Mar 26

Our little boy has been swimming just shy of him turning 12weeks. His confidence & ability in the water has come on so much.
We attend the Sunday morning session with Jodie & Tim who are both very upbeat & friendly. They are great with the kids.

Erin May

09:34 22 Mar 26

My daughter loves her Sunday morning classes with Jodie and Tim. Would thoroughly recommend Individuality to everyone

Kiri Page

15:07 21 Mar 26

My favourite time of the week is watching my girls learn to swim with Individuality! The instructors are great!
Jodie knows how to encourage and help our girls progress each lesson. We would highly recommend 🙂

Matthew Rogers

11:22 21 Mar 26

Jody has been fantastic for the last few years with Ania. We are very happy with the on going progress! Thanks Matt & Marta

Simon Eaton

10:41 21 Mar 26

We’ve been with Individuality Swimming School for over 4 years now, and it’s been an absolute joy watching our little human’s journey and confidence in the water grow week by week. The progress they’ve made is brilliant, but even more importantly, they genuinely love their lessons.

A special shout out to Jodie, his current tutor, who is fantastic. Patient, encouraging and brilliant at building confidence while still keeping things fun. We also want to say a big thank you to Vicky, Anand, Rhianna and Andy, who have all played a key part in his journey over the years. Every instructor we’ve come across has been supportive, professional and clearly passionate about what they do.

If you’re looking for a swimming school that really cares about your child’s development and confidence in the water, we couldn’t recommend Individuality Swimming School highly enough.

Sam Ellis

17:30 20 Mar 26

Jodie is a brilliant swim coach, my son really likes her and he has made a lot of progress quickly with weekly lessons. The intensive course with Jodie was very successful and my son enjoyed every minute of it

Jennifer Harris

17:21 20 Mar 26

Great swim school – my children really enjoy their lessons at Individuality. The teachers are friendly, professional and create a lovely, supportive environment. Special mention to Tasmin, Charlotte and Matt, who have all been fantastic. Highly recommend!

Dan Veiga

17:18 20 Mar 26

Our little boy has been with Individuality Swimming since he was 10 months old, and they have done an amazing job with him — especially Andrew. What a talented and patient instructor! All of the instructors are so attentive and naturally gifted, and Harry has come on so well with their support. Their patience, encouragement, and skill have made such a difference. We’re really happy and would highly recommend Individuality to anyone looking for swimming lessons for their child.

Nicole Westgarth

17:41 17 Mar 26

Aaliyah is very friendly and good with the children. She gives good direction.
She is very good at one to one sessions.
We are happy with this swimming session

Sarah Spikings

16:12 17 Mar 26

We have been with Individuality for 5 years now and my children love their swimming lessons! I like the small class sizes and getting to know other parents and children. The transitions from parent-and-child classes to child-only, to after-school ones have all been handled smoothly. We’ve had some lovely teachers but Andrew is our favourite! Whenever we need to move classes, I always ask for his availability. He makes the classes really fun.

Rie

16:06 17 Mar 26

Our 8yo son is currently in beginner 2 lessons with Zoe at Hamworthy.

He started with Individuality when he was 8wks old, but we had to stop due to Covid. Unfortunately he developed a water phobia during the lockdowns. We’ve tried other cheaper swim schools, but the larger groups sizes didn’t suit his needs.

Not a criticism but an observation, I would prefer it if the Parent Portal were updated more often so that I can track progress!

Danielle Howitt

13:07 17 Mar 26

We attend Andrew’s baby class, it’s fab, he’s fab. Brilliant instructor, very baby led, lots of toys, lots of fun! Brilliant baby swimming class, can’t recommend enough.

Cally Sebis

20:33 16 Mar 26

My son has been attending 1-2-1 lessons with Andrew since November 2024, when he was 6 years old.
He is Autistic, with ADHD and GDD and so finding the best possible swim school for his needs was incredibly important to me.

When he first started he had a really big phobia of the water and was extremely clingy and would continually scream upon entering the pool.
Fast forward to today and I see a happy and confident little boy in the water, working towards front crawl!

Andrew is incredibly kind, patient and understanding of my son's needs and pushes him week on week to achieve his swimming goals, in a way which is fun!
Tim is also wonderful with him and he regularly enjoys a little chat and a big high five before we leave to come home after his lessons.
I would happily recommend them to anyone! 🙂

Isabel Daniel

18:03 16 Mar 26

Andrew and Tim have been teaching my daughter swimming for sometime now. They are both very helpful and are very good swimming instructors. We really appreciate their help.

Charlotte Lack

18:02 16 Mar 26

Great lessons!!.. learning with fun!!

Stuart Cunningham

18:01 16 Mar 26

Elizabeth Day (Lizzi Hamilton-Ross)

17:59 16 Mar 26

Andrew and Tim keep the lessons challenging but fun. They push for continuing improvement whilst being kind and supportive.

Agbaje Oluwakemi

16:37 14 Mar 26

Jodie is a brilliant teacher ,very coordinative and proactive.Good swimming environment for children.

Barbara Holló

16:13 14 Mar 26

We’ve been coming for 2 years now to swimming to Individuality.
Since we have Jodie, my son’s. Swimming skills has massively improved.
Matt is a lovely addition to the class and I think it’s a must to have a male energy as sometimes kids can be cheeky.

Loving Jodie and her energy!!!
Individuality’s team in the water and in the office are outstanding!!! Highly highly recommend them !

Catherine Martin

13:08 14 Mar 26

Andrew and verity took both our children today as a one off joint lesson ( normally have 1 to 1) and they were absolutely amazing 👏 kept the children engaged the whole lesson .well done Andrew for your hard work

jonathan hibbert

12:40 14 Mar 26

Jodie has been amazing at helping our son learning to swim and makes the lessons fun. He looks forward to his lesson all week

Julie robertson

12:27 14 Mar 26

My daughter Sienna joined individuality Swimming in the Parent and child class and now working towards her ducking 4 badge and certificate. The classes are well tailored, fun and exciting. My daughter instructor is Andrew I have to say he is amazing with the children engaging makes them laugh whist giving clear instruction there is helpers in the pool too. Fantastic classes. Thank you for what you do.

Pete West

11:38 14 Mar 26

Andrew is a fantastic swimming teacher he has been teaching my children for a number of years now, the way he adapts to both children is truly amazing. This is why we keep going back. 10/10 👏👏👏👏

Joe Williamson

11:38 14 Mar 26

A great environment for my daughter to learn swimming. Jodie her teacher is brilliant

George Stinton

11:24 14 Mar 26

We have Andrew and he is fantastic. So patient with our son who took time to adjust and must have been challenging. All the team are great.

Dale Walters

11:13 14 Mar 26

My child has been taught by Andrew for over a year, from parent and child classes, to now small group. From the first lesson, Andrew has been brilliant. Arthur’s water confidence, skill development and progress has been outstanding. Arthur loves his swimming lessons with Andrew and Verity! He regularly asks if it’s ’Andrew and Verity day’ when he wakes up on a Saturday. We could go to swimming lessons closer to our locality, but, because of Andrew and Verity’s bond and relationship with Arthur, we continue to attend at Talbot school. As a teacher myself, I have recommended Andrew and Individuality to many families. Thank you to all at Individuality - a truly amazing team who skilfully teach children how to swim!

Yasmin Ullah

11:07 14 Mar 26

Andrew was brilliant! My baby loved his first swim. Really nice pace and so much packed into 30 mins but in a fun and engaging way.

Elise

11:39 12 Mar 26

Willow has been in Jodie and Liv’s class for a little while now and they are so helpful and helped her to archive lots of badges. The lessons have really helped with willow’s confidence in the water.

Sophia Riley

11:10 12 Mar 26

We have had a great experience with Andrew for our toddlers swimming lessons! He's so great with the kids and they really respond well to him! Thanks so much Andrew for all your help xxx

Julian Baker

11:10 12 Mar 26

Andrew has been a very good swimming teacher for our grand son. He has has been having lessons for the last year and has moved up a class recently.

Danielle Johnson

21:58 11 Mar 26

Individuality swimming has helped my daughter gain so much confidence in the water in such a short time. She has been with individuality for a year and considering she has had 2 operations in that time, she is doing really well with her swimming teachers Jodie and Alex and has just completed her Level 4 ducking badge.

Serena D'Arcy

18:16 11 Mar 26

Jodie & Alex are great swimming teachers, they are great in guiding children with a clear, kind and assertive approach. My Triplets are doing well with their lessons and their growing confidence in the pool is great to see. Highly recommend

Poppy Atherton

09:19 11 Mar 26

My little boy moved to individuality with Matilda approximately 6 months ago and we couldn’t be happier. He’s earned two badges since being with her and has confronted his fear of getting his face wet which is massive for us. Thank you to Matilda for your time.. and patience! ❤️

Clair Pay

06:37 11 Mar 26

Individuality swimming has been an amazing place for our little boy to learn to swim! His instructor Jodie is very kind and patient with him and helped him gain the confidence to jump in which he didn’t like doing! He loves going swimming every Tuesday and it’s the highlight of his week!

Grace Todd

19:34 10 Mar 26

Both of my children go to Individuality, my daughter has Andrew at Ferndown on a Tuesday evening and she absolutely loves it. Andrew really concentrates on getting the children to perfect their strokes and breathing etc but also makes the classes interactive and fun. Would not hesitate to recommend Individuality and especially Andrew as a teacher hes fab!

Martin Challis

18:49 10 Mar 26

Andrew has been teaching my son to swim on a 1 - 1 basis over the last year or so.

My son has additional SEND needs, he struggles to learn in a group setting and via traditional approach.

Andrew has been incredibly patient and encouraging. Keen Taylor his approach of teaching to accommodate my son's needs.

I highly recommend individually setting & Andrew,

Thanks for all the effort have put in with our boy, it's great to see how he has developed since coming here

Alistair Budzynski

18:25 10 Mar 26

Jodie, Aaliyah and Taylor are fantastic swimming coaches. They have taught both our boys from complete non swimmers to a proficient and safe level. Thanks as always guys and see you next week 🙏🏻🙏🏻🙏🏻

Em Prev

12:18 09 Mar 26

Andrew has been teaching my daughter to swim since she was under one year old, and now three and a half, she absolutely loves the water. Thanks to Andrew she’s so confident and happy in the water.

He has shown incredible patience throughout her learning journey and always tailors the lessons to suit her pace and personality. What really stands out is how he brings a sense of playfulness into every session, which keeps her engaged while still building her skills.

It’s clear he genuinely cares about the children he teaches, and his calm, encouraging approach has made such a positive difference to her confidence in the water. We feel very lucky to have found him and couldn’t recommend him more highly.

Neil Preece

09:40 09 Mar 26

My daughter has been with individuality for nearly 3 years and the tutorship of Andrew has been exceptional. I think he thinks we are stalking him as we have changed times and venues to keep him as he is just brilliant with her and she learns more each times.

Sheran Gollop

12:16 08 Mar 26

Willow always enjoys her swimming Lessons with Tim and Jodie. It’s all about fun learning for her, concentration is very short span.
She has very complex special needs and Tim and Jodie have adapted their lessons to suit Willow. They very often have to change how they can keep Willows interest. They do this by incorporating, little challenges, songs and strategies to help her improve.
We’re so impressed that Tim has learnt sign language also.
Tim and Jodie always include us by asking about Willow and they both show great patience and awareness when she looses concentration or simply doesn’t want to do something.
Willow has great confidence in the water and between them they have built a relationship whereby she can trust Tim and Jodie..

Andy Hawksworth

11:39 08 Mar 26

Excellent venue and teaching is first class by Tim/Jodie. Both really engage the kids and tailor very well to those with less confidence an ability.

Andrew H

11:38 08 Mar 26

Really great, Tim and Jodie are friendly and patient teachers

Rachel Tucker

10:39 08 Mar 26

Tim and Jody are so kind and patient with my twins. (And all the children!) They have come on so much with their confidence and I’ve noticed such an improvement with my son. Thank you and I would highly recommend!

Laura Bevis

10:22 08 Mar 26

Tim and Jodie are absolutely fantastic. My son looks forward to swimming every week and his swimming has improved massively. Highly recommend!

Amy Justice

19:27 05 Mar 26

Jodie is a great swimming teacher and my son is doing so well in her classes x

Mike Hibbert

19:03 05 Mar 26

james Owen

18:21 04 Mar 26

Arek has been a fantastic coach for my son. Within 2 hours of swimming lessons, his swimming improved significantly. We've been thoroughly impressed with the service provided by individuality. Great communication, organised sessions and good value you for money.

Amy Hyland

16:53 04 Mar 26

Jodie has been amazing with my daughter. She didnt start swimming until she was 5 years old and had a fear of getting her face wet. She has struggled with anxiety and Jodie has always been patient, understanding and encouraging. She now loves jumping in and going under water.

Clo Dear

15:39 04 Mar 26

Thank you Jodie for your lessons for Noah, he always comes out smiling

Isolda Rowley

11:06 22 Feb 26

Tim & Jody are amazing teachers.My daughter thoroughly enjoys her classes and her confidence and swimming has improved so much. Tim is also a really great teacher and very calm and great with the class.

Rebecca Webb

20:38 21 Feb 26

My children recently completed a beginners intensive course and really enjoyed it. We were really impressed with the progress they made and felt the teaching was engaging and adapted well to their individual needs.

Erin Moss

15:05 21 Feb 26

My daughter has been doing lessons with Jodie Privately and in group settings. We love her and she has brought on my child’s confidence and swimming ability amazingly, We love the lessons there is just the right amount of pushing the child to get the best out of them whilst being in a fun environment.

Josie Worth

18:38 30 Jan 26

Would like say how amazing zoe and liv are with my child his confidence has grown over the past few months. Zoe and liv are calm with my son who has Additional needs
He is always excited to come swimming every week .

Michaela Belecka

20:37 09 Jan 26

We couldn’t be happier with our experience at individual swimming.My daughter started lesson at very young age. The instructors have been absolutely outstanding from day one. They are professional, patient and incredibly attentive, always making sure each child feel safe, supported and confident in water. What really stand out is how well they tailor their approach to each child’s needs. Watching my child from months old and being nervous around the Poole till 9 years later and how confidently swimming, it’s all thanks to the dedication and care of the amazing people at individual swimming.

I highly recommend these swimming lessons at individual swimming to any parent looking for high-quality instruction.

Toby Sinclair

07:53 28 Oct 25

Extremely disappointing experience. This company feels like a complete money grab — they seem far more interested in taking payments than providing any real customer service. The office team is unresponsive and unhelpful, and getting any kind of support or clear communication is nearly impossible. The instructors look bored and disengaged, which really shows in the lessons. Definitely not worth the money — I’d recommend looking elsewhere for swimming lessons.

Poppy Figgins

12:17 14 Oct 25

I’ve been taking my daughter for her weekly swimming lessons for a year now and she’s come on loads in her swimming and confidence in the water. You or more like your child needs so be prepared that their swimming instructor can change at a moments notice. The instructor that stands out the most is Andrew. He is brillant at what he does and the kids really respond and learn lots. Many thanks to Andrew.

Response from the owner 18:54 14 Oct 25

Hi Poppy. Thank you so much for for the lovely review! I will pass your comments on to Andrew!

Peter McGowan

12:18 13 Oct 25

Excellent swimming school. All the instructors I had when I attended weekly 1:1 lessons were very knowledgeable, friendly and went above and beyond to help improve my swimming. The Monday evening swim fitness classes at BCS that I went to were also really fun with a wide variety of swim sets (and challenging in a good way!) and the instructors were great. Thank you.

Response from the owner 18:55 14 Oct 25

Hi Peter. Thank you for the great comments! G

Amy Cooper

21:11 12 Oct 25

My daughter has been swimming with Individuality for around 2 years now, her confidence in the water has come on massively. She always looks forward to her lessons with Zoe!

Response from the owner 18:55 14 Oct 25

Thank you for the lovely comment!

radwan wali

21:38 10 Oct 25

Absolutely lovely service and amazing coaches
Very helpful and supportive
Thank you kristine for your support and help to get my kids joining
Thank you

Response from the owner 13:34 11 Oct 25

Thank you for the lovely feedback!!!

Ek Ong Kar

14:33 22 Sep 25

Amazing help from these guys! I went to Individuality Swimming because I’d been having swimming lessons for 6 months and still couldn’t swim. Within 3 lessons I was finally able to complete basic strokes. From that point I continued with some more lessons and in a total of 13 weeks I now not just swim but I swim so nicely and Andy able to enjoy the hobby daily which was always my lifelong dream! I’m so thrilled with the progress I made and I definitely made the right choice coming to these guys who really took the time to ensure I was getting it and actually, tangibly making progress! Thanks to all the team who assisted me getting to where I am now! :-))

Response from the owner 13:34 11 Oct 25

Thank you so much!

Laura Williams

13:27 26 Aug 25

My daughter has attended weekly at Talbot primary since October, and also just completed a 1 week intensive course. All the instructors are very patient and we particularly found the 1 wk course useful in speeding up her progress.
Having had a bad experience at a different swim school, we moved to individuality last year and found the instructors, assistants, and office team are all brilliant. Verity in particular has been so patient with our daughter recently, when she lost some confidence and was reluctant to join in.
Would recommend.

Response from the owner 13:35 11 Oct 25

Thank you for the lovely comments!

Sophie Dean

03:46 02 Aug 25

In June I attended the aqua-natal classes instructed by Sarah through the third trimester of my pregnancy.

These classes really helped me relieve my anxieties of pregnancy after a previous late loss of a baby and helped me to feel more energised through the last stages of pregnancy and before labour.

I’ve always loved to be in the water, and always feel relaxed in water, so to be able to continue to do this was wonderful.
Sarah the instructor was very friendly, welcoming, caring and adapted to my needs week by week and I felt really safe with her.

It was also lovely meeting and being able to talk to other Mum’s at the same stage of pregnancy.

These sessions enabled me to have time to focus on just myself and the pregnancy for a short while which was really important. The timings mean’t that I could still be there for my other child’s bedtime before attending.

Thank you individuality swimming for this opportunity and thank you Sarah. I will be looking at booking baby sessions soon!

I will be recommending the aqua-natal sessions to all my expecting friends.

Best Wishes

Sophie

Response from the owner 13:36 11 Oct 25

Thank you, we love Sarah! Good luck with the new baby!

Abigail Jackson

14:37 30 Jul 25

Fantastic! My son has been having 1-1 lessons for approx 6 weeks and the improvement seen in him is incredible. He has gone from being nervous around water to swimming with floaties. Our teacher has been nothing but welcoming, understanding and accommodating. Highly highly highly recommend!!

Response from the owner 13:37 11 Oct 25

Hi Abigail, sorry for the late response. Thank you for your comments.

S De C

18:07 27 May 25

My daughter has had the best experience in learning to swim with individuality swimming, she’s had 121 lessons with the most amazing teachers.
Her teacher Will is amazing and so kind, he has Taught her to be a very capable and very confident swimmer.
Our experience with the school has been so good and I would highly recommend.
A bit thank you for looking after Aria for the last few years.

Response from the owner 13:37 11 Oct 25

Thank you.

Zoe Miles

20:07 13 May 25

My 4 and 5 year old have swimming lessons with Individuality. We used another swim school previously but found the smaller groups much better. Both of mine really look forward to swimming lessons each week. The staff have always been polite and helpful.

Response from the owner 13:38 11 Oct 25

Thank you.

Bobbie Hatfield

17:10 03 Apr 25

My daughter just had her first 1-2-1 lesson with Jodie. We were very nervous as she has tried teo swimming instructors so far (group sessions) with no luck. This was following her first set of lessons age 1 where she was dunked and it created a phobia where she would actually vomit on sight of a pool. Jodie was brilliant, so kind and understanding of her nerves, by the end of the lesson my daughter was actually gliding into the pool into Jodie's arms! We couldn't be prouder or more thankful to Jodie for her brilliant teaching!

Christine Ramirez

09:42 27 Mar 25

Unfortunately our lessons ended on a sour note due to poor communication and clarification on the cancellation policy. After lessons with Anand - who was a great instructor, really warm, friendly, and great with my baby boy - for a number of months I had to cancel my lessons due to returning to work. Despite explaining this, and giving a months notice as requested I was charged for lessons 5 weeks after giving my months notice. This is apparently due to how the direct debits are arranged - it is not clear from the terms and conditions that this could end up being the case, and in our current financial situation at the end of maternity leave this is obviously not what we wanted to hear.

We did not receive any understanding or compromise from Hannah upon discussion of the matter; she even said other people have raised this point in the past, but they clearly haven’t clarified the T&Cs and take advantage of those who don’t make the exact date of when the cancellation notice needs to be received.

I also had to chase sorting out payment due to be returned to myself after a lesson was cancelled earlier in the year and they said they’d adjust the direct debit the following month.. they did not and I had to call multiple times to get this money back.

Amie McErlain

19:11 25 Feb 25

My two daughters have been swimming with Individuality for the past few years and I am so happy with the confidence they have gained in the water. The communication from head office is great, as is the online portal. We have been particularly happy with our eldest's teacher, Vladka. She's so great and we were sad to leave her when moving to the next class!

Catherine Butler

20:43 13 Feb 25

Excellent lessons and communication. Highly recommend.